Welcome to Eton Sales — your trusted source for quality electronics, e-bikes, medical devices, and innovative gadgets. We take pride in ensuring that every order is processed quickly, packed securely, and delivered safely to your doorstep.

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been placed, you will receive a confirmation email with your order details.
After your order has been shipped, a tracking number will be provided so you can monitor your delivery status in real time.

2. Shipping Methods & Delivery Times

We partner with reliable international and local couriers to ensure safe and timely deliveries.

Estimated delivery times:

  • Local Orders (within country): 2 business days

  • International Orders: 4-7 business days (depending on destination and customs clearance)

Please note that delivery times may vary depending on product availability, shipping location, and courier service conditions.

3. Shipping Rates

Shipping costs are calculated based on weight, size, and destination of your order.
You can view the total shipping fee during checkout before completing your purchase.
From time to time, Eton Sales offers free or discounted shipping promotions, which will be clearly displayed on our website.

4. Order Tracking

Once your order is dispatched, you’ll receive an email notification containing your tracking number and courier details.
You can track your order anytime using the link provided or by contacting our customer service team for assistance.

5. Customs & Import Duties

For international orders, customers are responsible for any applicable customs duties, import taxes, or clearance fees imposed by their country’s authorities.
Eton Sales is not responsible for delays caused by customs processes or import regulations.

6. Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect, please contact us immediately at info@etonsales.com within 48 hours of delivery.
We will investigate the issue and ensure that a replacement or refund is arranged as quickly as possible.

7. Shipping Restrictions

Certain products may be restricted for shipping to specific countries due to local regulations or carrier limitations.
If your order cannot be shipped to your address, our support team will contact you promptly to arrange an alternative solution or refund.