At Eton Sales, your satisfaction is our priority. We aim to ensure every customer receives quality products and a smooth shopping experience. If for any reason you are not completely satisfied with your purchase, we’re here to help with easy return and exchange options.

1. Eligibility for Returns

To qualify for a return or exchange, please ensure that:

  • The item was purchased directly from Eton Sales (via our official website).

  • The item is unused, undamaged, and in its original packaging with all accessories, manuals, and tags included.

  • The return request is made within 7–14 days of receiving your order.

Items returned that do not meet these conditions may not be eligible for a refund or exchange.

2. Non-Returnable Items

For safety and hygiene reasons, certain items cannot be returned, including:

  • Medical instruments and consumable medical products.

  • Software, downloadable items, or digital products.

  • Items marked as “Final Sale” or “Non-Returnable.”

  • Products damaged by misuse, accident, or unauthorized repair.

3. Return & Exchange Process

To initiate a return or exchange:

  1. Contact our customer service team at info@etonsales.com with your order number and reason for return.

  2. Our team will review your request and provide return authorization and shipping instructions.

  3. Pack your item securely and send it back using a reliable courier service.

  4. Once we receive and inspect the item, we will process your refund or exchange within 5–10 business days.

4. Refunds

Approved refunds will be issued to your original payment method.
Please note that:

  • Shipping and handling fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).

  • Depending on your bank or payment provider, it may take several days for the refund to appear in your account.

5. Exchanges

If you would like to exchange an item for a different model or color, please include the requested replacement details when contacting us.
Exchanges are subject to product availability. If the requested item is unavailable, a refund or store credit will be issued instead.

6. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at info@etonsales.com.
We will arrange for a replacement or full refund at no additional cost.

7. Return Shipping Costs

  • Customers are responsible for return shipping costs, except when returning a defective or incorrect item.

  • We recommend using a trackable shipping method to ensure safe delivery of your returned product.

Contact Us

If you have any questions about our Return & Exchange Policy or need help with your order, please reach out to us:
📧 info@etonsales.com
🌐 www.etonsales.com